Trauma-Informed Staff Training

Working in aged care often involves responding to emotional distress, behavioural changes, and complex family dynamics. Many of these experiences are shaped by past life events, loss, and trauma, which may not always be visible, but continue to influence how individuals respond to care. Without the right understanding, these moments can feel challenging for both staff and families.

This may include:

• Emotional distress that is difficult to interpret

• Behavioural changes linked to past experiences

• Escalation during personal care or daily routines

• Communication challenges with families

• Staff feeling uncertain or unsupported in their response

At Stay With Me Care, I provide trauma-informed support that helps care teams and families better understand the person behind the behaviour. This approach focuses on safety, trust, and connection , supporting staff to respond with confidence and individuals to feel more secure and understood.

Support may include:

• Trauma-informed staff training and education

• Guidance on responding to emotional distress and behaviours

• Communication strategies for families and care teams

• Development of a Personalised Well-being Plan

• Identifying triggers and supportive approaches

• Practical tools to reduce escalation and support stability

When care is trauma-informed, the experience changes for everyone involved. Staff feel more confident, families feel reassured, and individuals experience greater emotional safety and dignity in their care.

When we understand the story behind the behaviour, our response becomes more compassionate and effective.